FAQ

  • Chevron down Where is the museum located?

  • The historic Wengert mansion, which houses the museum, is located in the downtown area near North Las Vegas Blvd. – Charleston Blvd & 6th Street.

  • Chevron down Will I get a chance to meet Zak when visiting the museum?

  • Zak loves surprising fans checking out his haunted collection. Although he spends a lot of time there, we cannot guarantee a special appearance.

  • Chevron down How do the tours work?

  • Tours start roughly every 15 minutes during our operating hours and are taken on a first come, first served basis. As we do not take reservations, all guests are subject to whatever wait time we have upon your arrival.

  • Chevron down How long is the tour?

  • Tours last approximately an hour and a half. Specially-trained guides escort visitors through more than 30 rooms, detailing the history of each exhibit.

  • Chevron down Is the museum wheelchair accessible?  

  • Yes. Management has provided access for wheelchairs to all lower levels. Accommodations have been made for the upper levels to guarantee all our guests are able to view Zak’s complete museum collection.

  • Chevron down Where should I park?

  • Upon arrival, pull into the 6th Street entrance and turn left into the brown-gated parking lot. 

  • Chevron down Are visitors allowed to take pictures inside the museum?

  • Unfortunately, management cannot allow guests to take pictures or record audio during tours. We want everyone to have the best experience possible.

  • Chevron down What are the age restrictions?

  • No one under the age of 16 is permitted inside the museum; 16 and 17-year-olds must be accompanied by an adult. Proof of age is required for all guests. 

  • Chevron down Why are guests required to sign a waiver before entering?

  • The building is known to contain ghosts/spirits and cursed objects. Management wants to ensure every visitor is aware of potential risks that could be caused by unseen forces.

  • Chevron down Where can I buy tickets?

  • Tickets can be purchased at the door or here on our website.

  • Chevron down Do you offer discounts for locals, military, and seniors? 

  • Yes. Active and retired military, reservists, and veterans must provide their military cards when they purchase tickets at the box office. Seniors over 65 and locals need to show a picture ID.

  • Chevron down What time is the last tour?

  • Our hours of operation are Monday and Wednesday – Saturday from 1 p.m. to 9 p.m. and Sunday from noon to 8 p.m. (closed Tuesday). We suggest all guests arrive at least one hour before closing to guarantee a good spot in line as we do see a pick-up in foot traffic once the sun starts to set.