FAQ

The historic Wengert mansion, which houses the museum, is located in the downtown area near North Las Vegas Blvd. – Charleston Blvd & 6th Street.

Upon arrival, pull into the 6th Street entrance and turn left into the brown-gated parking lot. 

Zak loves surprising fans checking out his haunted collection. Although he spends a lot of time there, we cannot guarantee a special appearance. In addition, we do not offer meet and greet packages of any kind.

Yes. Management has provided access for wheelchairs to all lower levels. Accommodations have been made for the upper levels to guarantee all our guests are able to view Zak’s complete museum collection.

Unfortunately, management cannot allow guests to take pictures or record audio during tours. No smart glasses are allowed. We want everyone to have the best experience possible.

No one under the age of 14 is permitted inside the museum; 14 to 17-year-olds must be accompanied by an adult. Proof of age is required for all guests. 

The building is known to contain ghosts/spirits and cursed objects. Management wants to ensure every visitor is aware of potential risks that could be caused by unseen forces.

Tickets can be purchased here on our website. Reservations are required and walk-ups are only available on a limited basis.

Our hours of operation are Wednesday-Monday 10am – 8pm, Closed Tuesdays

Tickets must be used for the reserved time slot.

Per the governor’s lifting of our statewide mask mandate, masks are no longer required in the museum. Guests may still choose to wear a mask if they wish.

Yes. Guests who are not taking the tour may still shop our gift shop.

Reservations are highly recommended, as tickets do sell out quickly. Walk ups are available on a limited basis.

In order to maintain capacity guidelines, a limited number of tickets are available for each hour. Guests may arrive at any time within their reserved window. Please be advised that there may be a small wait upon arrival. Tours launch roughly every ten to fifteen minutes, and spaces are first come first serve within your reserved time block.

Our tours last roughly two hours from start to finish.

Yes. We offer a discounted rate for Nevada residents, seniors 65+, and active/retired military. Each individual ticket must have an ID to match it showing eligibility.

Guests who purchase the RIP ALL ACCESS ticket enjoy everything that the general admission tour includes, but with extended access to exhibits never before available to the public. In addition, guests will receive an RIP badge and lanyard, and a Haunted Museum T-Shirt!

There is no ghost hunting, paranormal equipment, or smart glasses of any kind allowed on the General Admission or RIP tours.

Reservations are required for the Late Night Flashlight Ghost Tour.

There are no discounts available for the Late Night Flashlight Ghost Tour.

The experience lasts an hour and a half from start to finish.

Only 20 guests will be allowed in the entire museum with complete free-reign for an hour and a half.

While paranormal equipment should be minimal, we will allow audio recorders, EMF/ K2 meters and spirit boxes (Spirit boxes will only be allowed in rooms with the door shut and turned to a low volume). No smart glasses are allowed.