FAQ

The historic Wengert mansion, which houses the museum, is located in the downtown area near North Las Vegas Blvd. – Charleston Blvd & 6th Street.

Zak loves surprising fans checking out his haunted collection. Although he spends a lot of time there, we cannot guarantee a special appearance. In addition, we do not offer meet and greet packages of any kind.

In order to maintain capacity guidelines, a limited number of tickets are available for each hour. Guests may arrive at any time within their reserved window. Please be advised that there may be a small wait upon arrival. Tours launch roughly every ten to fifteen minutes, and spaces are first come first serve within your reserved time block.

Our guided tours last approximately an hour and fifteen minutes.

Yes. Management has provided access for wheelchairs to all lower levels. Accommodations have been made for the upper levels to guarantee all our guests are able to view Zak’s complete museum collection.

Upon arrival, pull into the 6th Street entrance and turn left into the brown-gated parking lot. 

Unfortunately, management cannot allow guests to take pictures or record audio during tours. We want everyone to have the best experience possible.

No one under the age of 16 is permitted inside the museum; 16 and 17-year-olds must be accompanied by an adult. Proof of age is required for all guests. 

The building is known to contain ghosts/spirits and cursed objects. Management wants to ensure every visitor is aware of potential risks that could be caused by unseen forces.

Tickets can be purchased here on our website. Reservations are required and walk-ups are only available on a limited basis.

Yes. Active and retired military, reservists, and veterans must provide their military cards. Seniors over 65 and locals need to show a picture ID. Each individual ticket must have an ID to match it. 

Guests who purchase the RIP ALL ACCESS ticket enjoy everything that the general admission tour includes, but with extended access to exhibits never before available to the public. In addition, guests will receive an RIP badge and lanyard, and a Haunted Museum T-Shirt!

Our hours of operation are Thursday-Monday 11am – 8pm, Closed Tuesdays and Wednesdays

Tickets must be used for the reserved time slot.

All individuals must wear masks while on property.

Reservations are highly recommended, as tickets do sell out quickly. Walk ups are available on a limited basis.

Our gift shop is currently under construction. In order to maintain capacity guidelines, our gift shop is reserved for guests who are taking the tour until construction is completed.